Hands-on Amazon support across Vendor Central and Seller Central. Listing optimisation, A+ content, flat files, catalogue corrections, compliance handling, variation restructuring, and day-to-day account management. Operational depth, not just strategy.
Practical, operational support across the areas that drive Amazon performance. Each service is delivered with precision, commercial focus, and a clear understanding of how Amazon actually works inside real accounts.
Specialist support for brands and manufacturers operating on Vendor Central. Catalogue setup, content management, chargeback disputes, compliance cases, suppressed listing resolution, and operational troubleshooting. Vendor Central is a distinct environment that requires specific knowledge to navigate effectively, and it is where a significant part of my experience sits.
Account management support for brands and agencies on Seller Central. Listing management, account health monitoring, case handling, and operational support for growing or established seller accounts that need reliable, experienced input without the overhead of a full-time hire.
Keyword-informed, commercially focused product listings written to perform in Amazon search and convert browsers into buyers. Titles, bullet points, descriptions, and backend search terms, all structured to Amazon's current requirements and category conventions. No generic copy, no keyword stuffing.
Planning and briefing A+ content that supports brand positioning and improves conversion. I work with your design team or brief content directly, ensuring modules are structured for both desktop and mobile display and comply with Amazon's content guidelines.
Resolving catalogue errors, broken variation structures, suppressed listings, and flat file issues that block performance. This includes variation setup, parent-child restructuring, attribute corrections, and bulk upload management across large product ranges. Methodical, precise, and done properly the first time.
Support with compliance appeals, listing reinstatements, account health issues, and Amazon Seller or Vendor Support cases. Evidence-based case management with a focus on resolution. I understand what Amazon needs to see and how to present it clearly, reducing the back-and-forth that drags cases out.
Reliable, discreet Amazon support for agencies that need an experienced operator behind the scenes. I work under your brand, to your processes, and to your client's standards. Suitable for overflow work, specialist Vendor Central projects, or ongoing retained support where your team needs additional depth.
There is no shortage of people who can talk about Amazon strategy. What most businesses actually need is someone who can get into the account and do the work properly, without needing to be managed closely or brought up to speed on the basics.
I work directly inside accounts. Vendor Central, Seller Central, flat files, catalogue corrections, compliance cases, and listing builds are part of the day-to-day, not occasional tasks approached with a checklist. If something is broken, I fix it. If something is underperforming, I improve it.
Vendor Central has its own processes, terminology, and failure modes that differ substantially from Seller Central. Chargebacks, compliance cases, catalogue corrections, and content management on the Vendor side require specific knowledge. This is where a significant part of my experience sits, and where I can add the most value for manufacturers and brands.
I integrate with existing teams and agencies without friction. Clear communication, structured delivery, and the ability to work within your workflows rather than imposing my own. Whether you need someone to slot into an agency team or support a brand directly, the transition is straightforward.
On Amazon, small errors have real commercial consequences. Suppressed listings, incorrect attributes, failed flat file uploads, and compliance flags all require careful, methodical handling. I approach this work with the precision it demands, not a quick fix that creates a new problem downstream.
I work with a range of organisations at different stages of their Amazon journey, from established manufacturers to growing brands and specialist agencies that need reliable operational depth.
Consumer brands that need experienced Amazon support without the cost and commitment of a full-time hire. Listing quality, A+ content, SEO, and account management handled properly and consistently.
Manufacturers selling direct or through Vendor Central who need operational support with catalogue management, content, compliance, chargebacks, and the day-to-day complexity of the platform.
Distributors managing multiple brands or large product ranges on Amazon who need structured catalogue support, variation management, and reliable account oversight across their portfolio.
Importers bringing products to market on Amazon who need help with listing setup, compliance requirements, catalogue structure, and getting products visible and performing from the outset.
Amazon and ecommerce agencies that need a reliable subcontractor or white label specialist. I work discreetly under your brand, to your standards, and to your client's expectations, without disrupting existing relationships.
The following examples reflect the type of work delivered across client engagements. Specific client details are kept confidential as standard practice.
Identified the root cause of suppressed and blocked listings across multiple accounts, built structured compliance cases with supporting documentation, and achieved reinstatement through clear, targeted communication with Amazon. Reduced the cycle time on cases that had been unresolved for weeks.
Diagnosed and rebuilt broken variation families across large product ranges, correcting attribute errors, restructuring parent-child relationships, and managing bulk flat file uploads to restore correct display and search visibility. Work carried out without disrupting live listings or creating new catalogue conflicts.
Audited and corrected catalogue data across extensive product ranges, improving attribute accuracy, content completeness, and listing quality. Pages moved from suppressed or underperforming to search-visible and commercially presented, with measurable improvement in content scores and page quality.
Managed ongoing catalogue and content operations across extensive product ranges in sports, outdoor, and consumer goods categories. This included complex variation setups, seasonal content updates, flat file management at scale, and maintaining catalogue integrity across frequent product range changes.
Delivered consistent, reliable subcontract support to agencies and brands on a retained basis, covering day-to-day account management, content updates, case handling, and catalogue maintenance. Client relationships remained undisturbed and work was delivered to the standard expected of an in-house senior operator.
Structured A+ content modules for brand-registered accounts, working with design teams to ensure content was built for conversion, brand consistency, and compliance with Amazon's guidelines. Modules were planned for both desktop and mobile display, with clear briefs that reduced revision cycles and accelerated approval.
Whether the engagement is a one-off project or ongoing retained support, the approach is consistent: understand the situation clearly, prioritise what matters commercially, and deliver properly.
Review the account, catalogue, listings, and any existing issues. Understand what is working, what is not, and where the most significant problems or opportunities sit before any work begins.
Agree on a clear order of work based on commercial impact. Compliance issues and suppressed listings typically come first. Content and optimisation follow once the foundations are stable.
Deliver the agreed work to a high standard, within the agreed timeframe. Clear updates throughout, no surprises, and a focus on getting things done correctly rather than just quickly.
For ongoing engagements, provide consistent account oversight, catch issues before they escalate, and keep content and catalogue in good order as the account and product range evolves.
Specific tasks with a defined scope and deliverable. Catalogue fixes, listing rewrites, compliance cases, flat file builds, variation restructuring.
Ongoing monthly support covering account management, content, catalogue maintenance, and case handling on a consistent, structured basis.
Additional capacity for agencies or in-house teams during busy periods, product launches, or when specialist Vendor Central knowledge is needed quickly.
Discreet, professional support delivered under your agency's brand, to your standards, and within your existing client relationships.
Straightforward answers to the questions most clients ask before getting in touch.
If you are a brand, manufacturer, distributor, importer, or agency with a serious Amazon challenge, I would welcome a direct conversation. No lengthy discovery process, no generic proposals. Just a straightforward discussion about what you need and whether I can help.